Frequently Asked Questions

General Questions

Is Lucky Mariachi free to play?

Yes! Lucky Mariachi is completely free to play. No real money is involved - you play with virtual coins for entertainment only.

Do I need to download anything?

No downloads required! Lucky Mariachi runs directly in your web browser.

Can I play on mobile devices?

Yes! Our game is fully responsive and works on smartphones and tablets.

Do I need to create an account?

No account is necessary. Just confirm you're 18+ and accept our terms to start playing.

Gameplay Questions

How do I win?

Match 3 or more identical symbols on a payline from left to right. The more symbols you match, the bigger your coin win!

What are the special symbols?

• 🎺 Mariachi (Wild): Substitutes for any symbol except scatters
• 💀 Skull (Scatter): Triggers bonus features
• 7️⃣ Seven: Highest paying regular symbol

What is the RTP?

The Return to Player (RTP) is set at 96.5%, which is standard for entertainment slot games.

How does autoplay work?

Click the AUTOPLAY button to spin automatically. The game will play 10 spins unless you stop it manually.

Coins & Betting

What are coins?

Coins are the virtual currency used in the game. They have no real money value and are for entertainment only.

How do I get more coins?

You start with 1000 coins. If you run out, simply refresh the page to reset the game with a fresh balance.

What's the minimum and maximum bet?

• Minimum: 20 coins (Bet Level 1, Coin Size 1)
• Maximum: 20,000 coins (Bet Level 10, Coin Size 100)

Can I cash out my coins?

No. Coins are virtual and for entertainment only. They cannot be exchanged for real money or prizes.

Technical Questions

Which browsers are supported?

Lucky Mariachi works best on:

• Chrome (version 90+)
• Firefox (version 88+)
• Safari (version 14+)
• Edge (version 90+)

Why isn't the game loading?

Try these solutions:

• Clear your browser cache and cookies
• Disable ad blockers and browser extensions
• Check your internet connection
• Try a different browser

Why is there no sound?

Check that your device volume is on and your browser allows audio. Some browsers require user interaction before playing sounds.

The game is running slowly. What can I do?

• Close other browser tabs
• Update your browser
• Check if your device meets minimum requirements
• Try lowering graphics quality in your browser settings

Privacy & Security

Is my information safe?

Yes! We only use cookies to save your game preferences. No personal information is collected or stored.

What data do you collect?

We only store game-related data like your coin balance and settings using browser cookies. See our Privacy Policy for details.

Can I delete my data?

Yes! Simply clear your browser cookies to remove all stored game data.

Responsible Gaming

Is there an age restriction?

Yes, you must be 18 or older to play, even though this is a free entertainment game.

Can I set limits on my play time?

While this is a free game, we encourage responsible gaming. Take regular breaks and set personal time limits.

Where can I get help for gaming issues?

Visit our Responsible Gaming page or call 1-800-522-4700 for support.