1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a deposit, or contact us for support.
- Personal identification information (Name, email address, phone number)
- Financial information (Credit card details, bank account information)
- Gaming activity and preferences
- Device and browser information
- IP address and location data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send transaction notifications
- Send promotional communications (with your consent)
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:
- With your consent or at your direction
- To comply with legal obligations
- To protect rights, property, and safety
- With service providers who assist in our operations
- In connection with a merger, sale, or acquisition
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for all data transmissions
- Secure servers with firewall protection
- Regular security audits and updates
- Limited access to personal information by employees
- PCI DSS compliance for payment processing
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Authenticate your account
- Analyze site traffic and usage
- Personalize content and advertisements
- Provide social media features
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your information in a portable format
- Opt-out: Opt-out of marketing communications
- Restriction: Request restriction of processing
7. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place for such transfers.
9. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Lucky Mariachi Entertainment AGEmail: privacy@luckymariachi.com
Phone: +41 44 123 45 67
Address: Bahnhofstrasse 10, 8001 Zürich, Switzerland