Responsible Gaming

Your Well-being is Our Priority

Our Commitment to Responsible Gaming

At Lucky Mariachi, we are committed to providing an entertaining and safe gaming environment. We believe that gambling should remain a form of entertainment and never become a problem. We provide tools and resources to help our players maintain control over their gaming activities.

Recognizing Problem Gambling

Problem gambling can affect anyone. Here are some warning signs to watch for:

  • Spending more money or time gambling than you can afford
  • Chasing losses with more gambling
  • Neglecting work, family, or personal needs due to gambling
  • Borrowing money or selling possessions to gamble
  • Feeling anxious, irritable, or depressed about gambling
  • Lying about gambling activities
  • Unable to stop or control gambling despite negative consequences

Self-Assessment Tools

Ask yourself these questions to evaluate your gambling habits:

  1. Do you spend more money on gambling than you can afford to lose?
  2. Do you need to gamble with larger amounts to get the same excitement?
  3. Have you tried to stop or reduce gambling but couldn't?
  4. Do you become restless or irritable when trying to stop gambling?
  5. Do you gamble to escape problems or negative feelings?
  6. After losing money, do you feel you must return to win it back?
  7. Have you lied to hide your gambling activities?
  8. Have you committed illegal acts to finance gambling?
  9. Has gambling affected your relationships or job?
  10. Do you rely on others to provide money to relieve desperate financial situations caused by gambling?

If you answered "yes" to several of these questions, you may want to seek help.

Player Protection Tools

We offer various tools to help you manage your gambling:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending.

Loss Limits

Set limits on how much you're willing to lose over a specific period.

Wagering Limits

Control the amount you can wager within a timeframe.

Session Time Limits

Set reminders or automatic logouts after a specified playing time.

Cool-Off Periods

Take a break from gambling for 24 hours, 7 days, or 30 days.

Self-Exclusion

Exclude yourself from our platform for 6 months, 1 year, or permanently.

Tips for Responsible Gaming

  • Set a budget: Only gamble with money you can afford to lose
  • Set time limits: Decide how long you'll play before you start
  • Don't chase losses: Accept losses as the cost of entertainment
  • Take regular breaks: Step away from gambling regularly
  • Don't gamble when upset: Avoid gambling when emotional or under stress
  • Balance gambling: Maintain other hobbies and interests
  • Avoid alcohol: Don't gamble under the influence
  • Learn the games: Understand the odds and how games work
  • Never borrow to gamble: Only use your own disposable income

Support for Minors and Vulnerable Persons

We take special measures to protect minors and vulnerable persons:

  • Strict age verification procedures
  • Parental control software recommendations
  • Education about the risks of underage gambling
  • Immediate account closure for underage users
  • Special protection measures for vulnerable adults

Getting Help

If you or someone you know needs help with problem gambling, these organizations can provide support:

National Council on Problem Gambling

24/7 Helpline: 1-800-522-4700

Website: www.ncpgambling.org

Gamblers Anonymous

Website: www.gamblersanonymous.org

Find local meetings and support groups

GamCare

Helpline: 0808 8020 133

Website: www.gamcare.org.uk

Gambling Therapy

Website: www.gamblingtherapy.org

Free online support in multiple languages

Family and Friends

If you're concerned about someone's gambling:

  • Talk to them calmly about your concerns
  • Encourage them to seek professional help
  • Don't enable their gambling by lending money
  • Seek support for yourself through family support groups
  • Learn about problem gambling to better understand the issue

Our Responsible Gaming Policy

Lucky Mariachi is committed to:

  • Preventing underage gambling through robust age verification
  • Providing clear information about odds and game rules
  • Training staff to recognize and respond to problem gambling
  • Not targeting vulnerable individuals with marketing
  • Promoting responsible gambling messages in all advertising
  • Supporting research and treatment for problem gambling
  • Regular review and improvement of responsible gaming measures

Contact Our Responsible Gaming Team

If you need assistance with any responsible gaming tools or have concerns about your gambling, please contact our dedicated team:

Responsible Gaming Support
Email: support@luckymariachi.com
Phone: +41 44 123 45 67
Available during business hours (CET)